Terms of Service

Last updated: 01 April 2025

When you use any Kappal's products or services, you are agreeing to these latest Terms of Service (“Terms”). Violation of these terms may, at our discretion, result in us terminating your account. We may update these Terms of Service at any time. If we make significant changes, we will refresh the date at the top of this page and notify users who have signed up for our services.

Definitions

“Company”, “we”, “our”, or “us” in any of our policies or terms, refers to Kappal Software Private Limited.

“Services” refers to our websites, including kappal.in, ecommerce.kappal.in, cloud.kappal.in and ads.kappal.in, and any product created and maintained by Kappal Software. That includes Kappal E-Commerce, Kappal Ads, Kappal Cloud and other applications whether delivered within a web browser, desktop application, mobile application, or another format.

Finally, “you” or “your” refers to the people or organizations that own an account with one or more of our Services.

Account Terms

  • You must be at least 18 years old to use our Services.
  • If you are under 18, you may use our Services only with the involvement of a parent or guardian.
  • You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage resulting from your failure to comply with this security obligation.
  • You may not use the Services for any purpose outlined in our Use Restrictions Policy, and you may not permit any of your users to do so, either.
  • You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
  • You may not use our Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction (including but not limited to copyright laws).
  • We may suspend or terminate your account if you violate these Terms.

Payment, Refunds and Subscription Changes

Some Services require payment. By subscribing to a paid plan, you agree to pay the fees associated with your chosen plan.

  • If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card or sell your data
  • For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation. See our Cancellation Policy for more details.
  • If you are upgrading from a free plan to a paid plan or doing an upgrade / downgrade, we will charge your card immediately and your billing cycle starts on the day of upgrade.
  • All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. See our Taxes Policy for more details. Otherwise, you are responsible for payment of all taxes, levies, or duties.
  • We process refunds according to our Refund Policy

Cancellation and Termination

  • You are solely responsible for properly canceling your account. You can find instructions for how to cancel your account in our Cancellation Policy For security reasons, account cancellation requests must be sent directly to support@kappal.in from your registered email address or initiated through your Account Dashboard. Emails sent to other company addresses (e.g., sales, billing, or personal staff emails) will not be processed as cancellation requests. You’ll receive a confirmation email once your cancellation is complete.
  • You can continue using your account until your paid period expires and your account is automatically canceled.
  • Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us and we’ll reach out to any current account owners at the email addresses we have on file.
  • All of your content will be inaccessible from the Services immediately upon account cancellation. Within 15 days, all content will be permanently deleted from active systems and logs. Within 30 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, we‘ve provided instructions for backups in respective apps.
  • If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Refund Policy for more details.
  • We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the deletion of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time, including, but not limited to violations of our Use Restrictions Policy
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to Services

  • We intend to support our Services as far as it is possible and reasonable to do so. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
  • Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Content and Data Ownership

  • You own your content and data. We do not claim any ownership over what you create and store using our Services.
  • By using our Services, you grant us permission to use your content only to the extent necessary to provide and improve the Services.
  • We take privacy seriously. Our Privacy Policy explains how we handle your data.

Service Availability and Support

We strive to keep our Services available 24/7. However, there may be occasional downtime due to maintenance or unforeseen issues.

  • We are not responsible for any damages resulting from downtime or service interruptions.
  • Support is provided as outlined in our Support Policy
  • Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements, but do take uptime of our applications seriously.
  • We do our best to respond promptly, but response times are not guaranteed.

Liability and Disclaimers

You agree that the Company is not liable to you or to any third party for damages of any kind that result from the use of the Services, in ability to access data, or unauthorized access of your data or account. The Company is also not liable for damages of any kind related to actions of any third party that uses the Services, or any other consequences related to the Terms or Services.

Governing Law and Disputes

These Terms are governed by the laws of India, specifically the jurisdiction of Tamil Nadu. Any disputes shall be resolved through arbitration in Chennai, India, in accordance with the Arbitration and Conciliation Act, 1996.

Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we’ll notify you. - Your continued use of our Services after changes take effect constitutes your agreement to the new Terms. Contact Us If you have any questions, email us or visit our website for more information.