Cancellation Policy

Last updated: 01 April 2025

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our products.

Cancellation and Termination

  • You are solely responsible for properly canceling your account. You can find instructions for how to cancel your account in our Cancellation Policy For security reasons, account cancellation requests must be sent directly to support@kappal.in from your registered email address or initiated through your Account Dashboard. Emails sent to other company addresses (e.g., sales, billing, or personal staff emails) will not be processed as cancellation requests. You’ll receive a confirmation email once your cancellation is complete.
  • You can continue using your account until your paid period expires and your account is automatically canceled.
  • Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us and we’ll reach out to any current account owners at the email addresses we have on file.
  • All of your content will be inaccessible from the Services immediately upon account cancellation. Within 15 days, all content will be permanently deleted from active systems and logs. Within 30 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, we‘ve provided instructions for backups in respective apps.
  • If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Refund Policy for more details.
  • We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the deletion of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time, including, but not limited to violations of our Use Restrictions Policy
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

What happens when you cancel an account?

You won’t be able to access your account once the cancellation process is completed, so make sure you download everything you want to keep beforehand. We’ll permanently delete the content in your account from our servers 15 days after cancellation, and from our backups within 30 days. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 15 days after cancellation. Content can’t be recovered once it has been permanently deleted.

We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you have just started a new billing cycle, contact us for a fair refund. We’ll treat you right.

Kappal initiated cancellations

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are violating the Use Restrictions Policy.